SERVPRO of Delaware, Oh Employee Photos

Richard Cottrill, Owner

Rich purchased SERVPRO of Delaware, OH in 1985. Rich is an active CE instructor, job site estimator, and IICRC certified technician. He also holds certifications in lead abatement and specialized mold remediation. When he is not working, Rich loves spending time with his wife, Deb, and their family. He also enjoys attending church activities and attending Ohio State games.

Leah Cottrill, Co-owner

Leah was born and raised in Delaware, OH. She has been in the SERVPRO world since she was five years old. Her father, Rich, purchased the Delaware franchise in 1985, and in 2001, Leah joined the team as the general manager. In 2020, Leah became a co-owner of the franchise with her father. She holds IICRC certifications in water, odor, and carpet cleaning. Leah married her husband, Matt, in 2012 and they currently reside with their two cats and dog. When not working, Leah enjoys dog rescue, church activities, and spending time with friends and family. Leah’s favorite part about SERVPRO having the opportunity to build a company. The employee culture and the clients’ satisfaction are daily goals that she enjoys meeting head on. “Customer service is a dying art. Employee retention is not easy. If we don’t get up everyday and find new ways to build satisfying experiences for both the employee and the client, why run a business? This is a privilege, not a job. I am honored to get to do this each and every day with an awesome team and an awesome client base."

Mike Williams, Operations Manager

Mike joined our team in August 2020 as the Operations Manager overseeing all of the production department. Mike attended Tiffin University, where he received a BS in Business Management, and he was also a member of the men’s soccer team. Mike holds IICRC designations in WRT, AMRT, and TCST. He comes to SERVPRO with a background in commercial cleaning, sales, and customer service. Mike enjoys spending time with his wife Laura, two daughters, and three grandchildren. He is on the board of officers for the Moose Lodge 1427 and enjoys helping the community and participating in local fundraisers. Mike’s strong customer service skills, team mentality, and consistent performance make him a great asset to our team!

Bonnie Cautela, Project Manager

Bonnie has been with our company for over 10 years. She began as an administrative assistant, then an office administrator, and is currently a project manager. She holds an IICRC certification for WRT. Bonnie enjoys traveling and spending time with friends and family when she is not working. Bonnie loves customer service and enjoys helping customers during difficult times. Her knowledge, dedication and smiling personality make her a great asset to our team!

Tami Wetzel, Project Manager

Tami joined our team in April 2020 as an office administrator and most recently transitioned into the Project Manager role. During her time at SERVPRO, she has enjoyed talking and getting to know a little bit about each customer while helping them navigate through the mitigation process.   Tami graduated from Ohio University with a BA in marketing. She comes to SERVPRO with a background in retail as a merchandise financial planner. Tami has also worked as a realtor in central Ohio which has deepened her desire to help others and form meaningful relationships. Her role at SERVPRO was a natural transition! In her free time, Tami enjoys spending time with her very sports-oriented family and doing her side gig as a wedding coordinator for her church. Tami’s natural dedication to people, her friendly demeanor, and her dependability make her a great asset to our team!

Theresa Lucas, Office Administrator

Theresa Lives in the Sunbury area and has 5 children, 4 grandchildren & 2 dogs with who she loves spending her time. She loves gardening, watching OSU Football, painting, reading, and hiking.

Theresa began her career in office Administration in 1999. She joined the team of SERVPRO Of Delaware in February 2022, offering quality office management skills and experience.  Along with managing daily office operations, she facilitates customer relations and care. Her goal is to provide customers with a healthier environment after a disaster, damage, or other unforeseen occurrences taking pride in delivering a high standard of service and care, treating every project like it is her own home and family to preserve and enhance the value of your property.

Edward T. McGuinness, Estimator

Ed has been with our company for over 12 years and is one of our longest running staff members. He has worked in various roles within the company and is currently an estimator. Ed holds IICRC certifications in WRT, ASD, AMRT, TCST, HST, and FSRT. He is also a veteran of the United States Marine Corp where he served for 13 years in the Infantry division. In his free time, Ed enjoys outdoor activities such as camping and canoeing and also loves attending flea markets and garage sales. Ed’s consistent customer service, loyalty, knowledge, and dedication make him a great asset to our team!

Bobby Clark, Crew Chief

Bobby joined our team in June of 2021 as a crew chief. He currently holds an IICRC designation in WRT and is currently working on other certifications. He comes to us with a background in steel mill work. In his free time, Bobby enjoys spending time with his daughter and going camping and fishing. He likes being part of the SERVPRO team because of the variety of work and clients that he sees each day. Bobby’s naturally cheerful demeanor and his willingness to tackle any project make him a great asset to our team!

Logan Case, Crew Chief

Logan joined SERVPRO in November of 2021 as a production technician. He has recently moved to the role of a crew chief. Logan has received his IICRC designation in WRT and is currently working on adding more certifications.  He comes to our team with a background in landscape and auto mechanic services. In his free time, Logan enjoys spending time with his dog and going hunting and fishing. His favorite part about SERVPRO is the variety of new things that he gets to see each and every day on the job. Logan’s diligence, reliability, and customer service focus make him a great asset to our team!

Walter Rapp, Production Tech

Walter has been with our team for over 11 years as a production technician. He is certified as a Mobile Elevating Work Platform Operator in Boom Lifts 3b and Scissor Lifts 3a. Prior to his SERVPRO career, Walter was a machine operator. When he isn’t working, Walter enjoys spending time with his children, 30+ grandchildren, and he also loves to go hunting and fishing. Walter’s hard working mentality, great attitude, and ability to work efficiently and quickly make him a great asset to our team!

Robert Wise, Production Tech

Robert joined our team in December of 2020 as a production technician. He has a background in criminal justice and restoration. Robert worked for another SERVPRO franchise prior to joining ours, so he brings 3 years of restoration experience and knowledge to our staff. In his free time, Robert enjoys spending time with his six children as they engage in all of their activities. He enjoys SERVPRO because it brings something new each day. Robert’s dedication, reliability, and hard working attitude make him a great asset to our team!

Dylan Hewitt, Production Tech

Dylan joined our team in 2020 as a production technician. He comes to SERVPRO with a varied background, including factory work. In his free time, Dylan enjoys spending time with his daughter. He also enjoys camping and fishing. He says that his favorite part of SERVPRO is being part of a team with great people to work with. Dylan’s reliability, hard working mentality, and willingness to jump in any time make him a great asset to our team!